FAQ

Yes! We only offer pick-up and delivery service. Our Wash and Fold Service is a flat rate of $29.99 per bag for the greater Austin area. As long as the zipper can close, we’ll wash dry and fold!

Our drivers will bring two complimentary Loopie duffel bags when they arrive to pickup your order. If your laundry cannot fit inside the quantity of bags ordered you may be subject to additional charges.

Our drivers take care to pickup during your selected time slot so you know when to expect us. Feel free to leave your order at your doorstep or transfer to your driver when they arrive.

Yes. Settings are applied on a per order basis, so if you need items washed separately simply place another order with your desired time slot and wash settings!

We currently offer our services in Austin and the immediate surrounding area. If you are unsure if you fall within our service area, download the app and enter your zipcode, or email us at loopielaundry@gmail.com.

No contract is required. We offer on demmand services and recurring orders can be set up upon request.

We can accomodate pickups and deliveries any day of the week between 8am & 8pm. Orders are placed for piclup and/or delivery within 2 hour timeslots, which are as follows: 8-10, 10-12, 12-2, 2-4, 6-8. Our default turnaround time is 24 hours, but we can be flexible to fit your needs.

Orders are charged upon pickup by default, but we can accomodate a variety of options to fit your needs.